Returns & Refunds

14-Day Grace Period

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If an item must be returned, TTP has a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us via email at timelesstreasuresplus@gmail.com. Please follow the sample email below when submitting your request for return. 

Subject: Request for Return [Order #12345] Dear TTP Team, I hope this email finds you well. I'm writing to request a refund for my recent purchase (order #12345) made on [date of purchase]. Unfortunately, [describe the specific issue, e.g., “the product arrived damaged” or “the product is incorrect or did not meet the described specifications”].  Please include an electronic copy of your proof of purchase or the receipt before submitting your email. All returns must be sent to: Timeless Treasures Plus (TTP)   4850 Allen Rd, #1024, Zephyrhills, FL 33541

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us via the live chat option, by clicking on Contact US, or via email for questions regarding returns.

Exceptions /Non-Returnable Items

Please be aware that some products are NOT eligible for returns. These are sale items, gifts cards, perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us immediately if your product is defective or have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 14 business days have passed since we’ve approved your return and we did not receive the returned item (s), the return will be automatically rejected and the sale will be considered final.  We will gladly address any questions or concerns about our return policy and any related question by contacting us at timelesstreasuresplus@gmail.com within the 14-day grace period.