FAQs
1. What countries do you ship to?
TTP currently ships orders domestically within the USA and Puerto Rico. If you are outside the US, make sure you provide a complete US address where your order(s) can be delivered.
2. What is your return policy?
TTP has a 14-day return policy, meaning you have 14 days from receipt to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging if possible. You’ll also need the receipt or proof of purchase. To start a return, you can contact us via email at timelesTplus@gmail.com. Please use the sample email below when submitting your return request.
Subject: Request for Return [Order #12345]
Dear TTP Team,
I hope this email finds you well. I'm writing to request a refund for my recent purchase (order #12345) made on [date of purchase]. Unfortunately, [describe the specific issue, e.g., “the product arrived damaged” or “the product is incorrect or did not meet the described specifications”].
Please include an electronic copy of your proof of purchase or the receipt before submitting your email. All returns must be sent to: Timeless Treasures Plus (TTP) 4850 Allen Rd, #1024, Zephyrhills, FL 33541
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us via Live Chat (located in the bottom-right corner of the screen), by clicking Contact US, or by email (timelessTplus@gmail.com).
Please keep in mind that some products are NOT eligible for returns. These are sale items, gift cards, perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact our team immediately if your product is defective or if you have questions or concerns about your specific item.
3. What is your exchange policy?
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.
4. What is your refund policy?
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
5. How long will it take to receive a refund?
It can take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since we’ve approved your return and we have not received the returned item (s), the return will be automatically rejected, and the sale will be considered final. We will gladly address any questions or concerns about our return policy and related matters by contacting us via Live Chat, email, or by submitting your questions through the Contact US link within the 14-day grace period.
6. How long will it take to get my order?
Shipping times vary by product type and its availability in our local warehouse. Most products may take 5-12 days, depending on the supplier's processing times. Order processing can be delayed, affecting delivery times. This can happen if TTP and its suppliers do not have the correct information from the customer(s) or if the product is out of stock when the order is placed. Other causes of delay include inclement weather, natural disasters, supply chain issues, or carrier delays. Regardless of the reason(s) for a delay, we will take the appropriate action to resolve the issues.
7. What payment methods do you accept?
We accept most major credit and debit cards, as well as Google Pay, Apple Pay, PayPal, and other trusted platforms featured on our website.
8. Do you have gift packaging options?
We are using standard basic shipping and packaging for all orders. Special packaging is available upon the customers' request. Additional fees will apply if customers request special packaging for their gift purchases.
9. How long does order processing take?
We work with multiple suppliers, and each has different processing times. We will notify you via email or text if we incur any delays in processing that would affect shipping schedules.
7. How can I track my order?
TTP will provide you with automated shipping information and status updates for your order. If you have not received any information about your order, please reach out to us via the Live Chat button at the bottom right of the TTP page. Include your order number, and someone will assist you with tracking your order.
8. What if my order arrives damaged?
If your order arrives damaged, missing parts, or in an unacceptable condition, immediately notify the TTP team via email, Live Chat, or the CONTACT US link so we can start the return process right away.
9. What if I have a question about a specific product?
All products featured on our online store include a section with detailed information on the product's material, color, size, etc. If the description still does not answer all of your questions, please reach out to us for further assistance.
10. What is the best way to contact TTP?
Please reach out via the Contact Us link, Live Chat option, or email. Regardless of how you choose to contact us, we will do our best to assist you in a timely manner.
11. Are import duties included in the product's price?
For most products, import duties and brokerage fees are NOT included. Additional charges may be imposed by the destination country's customs authorities and are solely the responsibility of the buyer/recipient. Buyers are responsible for understanding and complying with their country's import laws, regulations, and restrictions. If customs seizes, abandons, or destroys a product due to non-payment of these fees, TTP will not be responsible for the incurred losses, nor will product or shipping refunds be provided. For more information about customs fees, duties, and taxes in your country, please contact your local customs office.
Note: This information is subject to change without prior notice, as applicable rates, rules, operations, and regulations can change.